Exchange Policy

An exchange request must be raised within 3 days from the date on which the order was delivered.

• The product must be unused, unworn and unwashed.
• All original tags must remain attached.
• The product must be sent back in its original packaging.
• The product must not contain stains, odour, damage or signs of wear.
• The invoice or order confirmation may be required for verification.

To request an exchange, contact GREMAUD customer support with your order number, registered contact details, current size and the size you would like to receive.

Our support team will review your request and share the exchange instructions where applicable.

Please do not send any product back without receiving confirmation and exchange instructions from our support team.

Exchange requests may not be accepted under the following circumstances:

• The exchange request is submitted after the 3-day exchange window.
• The product has been worn, washed, used, damaged or altered.
• The original tags, invoice or packaging are missing.
• The product contains stains, perfume, body odour or visible signs of use.
• The product was purchased during a final-sale or non-exchangeable promotion.
• The product was customised or personalised.

If you receive a damaged, defective or incorrect product, please contact our customer support team within 48 hours of delivery.

The photos or videos should clearly show:

• The damaged, defective or incorrect area of the product.
• The complete product from the front and back.
• The original product packaging.
• The shipping label attached to the parcel.
• The product tags and size label.
• Your order number or order confirmation.

Photos or videos that are unclear, incomplete, edited or shared after the specified period may not be accepted for verification.

Once the issue is verified, our team may offer an appropriate replacement, exchange or store credit, subject to product availability and policy eligibility.

Reverse pickup availability may depend on your delivery location and the serviceability of our logistics partners.

Where reverse pickup is unavailable, the customer may be asked to ship the product to the exchange address shared by our support team.

Exchange shipping charges may be payable by the customer unless the product received was verified as damaged, defective or incorrect.

GREMAUD will not be responsible for products sent to an incorrect address or sent back without prior approval.

Exchange requests are subject to product, colour and size availability. Size exchanges are prioritised wherever possible.

If the requested replacement is unavailable, store credit may be offered at GREMAUD's discretion. Cash reimbursement is not available.

Only one exchange request is permitted per eligible order. Products received as an exchange are not eligible for another exchange.

Orders may only be cancelled before they have been packed or dispatched.

Once an order has been shipped, cancellation may no longer be possible.

Contact our support team as soon as possible if you wish to cancel your order.